48-hour 48-hour turnaround |
24-hour 24-hour turnaround |
10-hour 10-hour turnaround |
6-hour 6-hour turnaround |
3-hour 3-hour turnaround |
Frequently Asked Questions
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How do I place an order online? Ordering is easy and convenient! Simply select your turnaround speed, provide us with a relevant description of your document, and then upload your document. Then you will be taken to our contact and billling information page. After entering the necessary information click the confirm order button and you're finished. We accept phone orders at 888-833-8385. Our customer service specialists are available every day 8 A.M. to 10 P.M. CST to answer your questions. We'd love to talk to you! We offer as fast as 3-hour turnaround. If you need your order before the turnaround time you selected, please call customer service at 888-833-8385 during live customer service hours. Our live customer service hours are every day 8 A.M. to 10 P.M. CST. We will do everything we can to accommodate your request. Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. No, we do not charge sales tax. Do you have a minimum order requirement? ProofreadingPal has no minimum requirement for the number of words in your document. However, we do have a minimum order charge of $18.97. Why do you ask for my birth date? We use your birth date as the password for you to use to download your document when your order is complete. We also use your birthdate so that we can send you a Happy Birthday message on your birthday! Will I get an e-mail confirmation after I place my order? Yes, you will immediately receive an e-mail confirmation of your order. Will you notify me when my document is ready? Yes, you will receive an e-mail as soon as your order is completed. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer service representative as soon as possible with changes or cancellations, so we can accommodate your request without any additional charges. Live customer service hours are every day 8 A.M. to 10 P.M. CST at 888-833-8385. If an order is in processing, no changes can be made. Every single document submitted to ProofreadingPal is proofread by two of our highly skilled staff members. Our two-proofreader model is central to our mission of providing the highest quality proofreading available. How long before I receive my refund? Credit will be issued 2 to 3 business days after we receive and verify your refund request. Please allow adequate time for your banking institution to process the credit. What if I received my order, but some information is incorrect or missing? Please inspect all documents carefully when you receive your order. If there is any missing or incorrect information, please call our customer service representative at your earliest convenience, but no later than 7 days after your order was delivered. Live customer service hours are every day 8 A.M. to 10 P.M. CST at 888-833-8385 What is your contact information for the press? All press inquiries should be e-mailed or addressed to the following address: bkaldenberg@proofreadingpal.com. Where can I read feedback from your customers? If you'd like to know what our customers say about us, please visit our testimonials page. Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. How do you use my contact information? We request your e-mail address so that we can e-mail you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy & Security Policy Contact Us If you have any questions and would like to speak with customer service, you can contact us by: Phone: Call us anytime during live customer service hours at 888-833-8385. We're here every day 8 A.M. to 10 P.M. CST to serve you. |
